| ID | Complaint Type | TOTAL | O&M Complaint | Trial Run Complaint | Under-Construction Complaint | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | ||
| Total | 109155 | 95772 | 87.74% | 13383 | 12.26% | 43674 | 39597 | 90.66% | 4077 | 9.34% | 17364 | 15272 | 87.95% | 2092 | 12.05% | 34719 | 29613 | 85.29% | 5106 | 14.71% | |
| 1 | PIPE LINE DAMAGE COMPLAINTS | 19488 | 16979 | 87.13% | 2509 | 12.87% | 8992 | 8186 | 91.04% | 806 | 8.96% | 3238 | 2842 | 87.77% | 396 | 12.23% | 4611 | 3695 | 80.13% | 916 | 19.87% |
| 2 | WATER QUALITY COMPLAINTS | 5138 | 4494 | 87.47% | 644 | 12.53% | 1844 | 1702 | 92.30% | 142 | 7.70% | 1012 | 897 | 88.64% | 115 | 11.36% | 1754 | 1485 | 84.66% | 269 | 15.34% |
| 3 | ROAD CUTTING COMPLAINTS | 8577 | 7506 | 87.51% | 1071 | 12.49% | 2468 | 2200 | 89.14% | 268 | 10.86% | 1410 | 1230 | 87.23% | 180 | 12.77% | 4249 | 3702 | 87.13% | 547 | 12.87% |
| 4 | IRREGULAR WATER SUPPLY COMPLAINTS | 52296 | 44241 | 84.60% | 8055 | 15.40% | 22455 | 19928 | 88.75% | 2527 | 11.25% | 8209 | 6974 | 84.96% | 1235 | 15.04% | 15124 | 12198 | 80.65% | 2926 | 19.35% |
| 5 | MISCELLANEOUS COMPLAINTS | 23656 | 22552 | 95.33% | 1104 | 4.67% | 7915 | 7581 | 95.78% | 334 | 4.22% | 3495 | 3329 | 95.25% | 166 | 4.75% | 8981 | 8533 | 95.01% | 448 | 4.99% |