| ID | Complaint Type | TOTAL | O&M Complaint | Trial Run Complaint | Under-Construction Complaint | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | ||
| Total | 114785 | 103896 | 90.51% | 10889 | 9.49% | 60226 | 56037 | 93.04% | 4189 | 6.96% | 17659 | 16057 | 90.93% | 1602 | 9.07% | 36900 | 31802 | 86.18% | 5098 | 13.82% | |
| 1 | PIPE LINE DAMAGE COMPLAINTS | 20668 | 18526 | 89.64% | 2142 | 10.36% | 12382 | 11496 | 92.84% | 886 | 7.16% | 3294 | 2986 | 90.65% | 308 | 9.35% | 4992 | 4044 | 81.01% | 948 | 18.99% |
| 2 | WATER QUALITY COMPLAINTS | 5383 | 4823 | 89.60% | 560 | 10.40% | 2461 | 2284 | 92.81% | 177 | 7.19% | 1033 | 937 | 90.71% | 96 | 9.29% | 1889 | 1602 | 84.81% | 287 | 15.19% |
| 3 | ROAD CUTTING COMPLAINTS | 8836 | 7975 | 90.26% | 861 | 9.74% | 3005 | 2802 | 93.24% | 203 | 6.76% | 1434 | 1283 | 89.47% | 151 | 10.53% | 4397 | 3890 | 88.47% | 507 | 11.53% |
| 4 | IRREGULAR WATER SUPPLY COMPLAINTS | 55562 | 49218 | 88.58% | 6344 | 11.42% | 30873 | 28295 | 91.65% | 2578 | 8.35% | 8390 | 7499 | 89.38% | 891 | 10.62% | 16299 | 13424 | 82.36% | 2875 | 17.64% |
| 5 | MISCELLANEOUS COMPLAINTS | 24336 | 23354 | 95.96% | 982 | 4.04% | 11505 | 11160 | 97.00% | 345 | 3.00% | 3508 | 3352 | 95.55% | 156 | 4.45% | 9323 | 8842 | 94.84% | 481 | 5.16% |